Privacy Policy — vm987

In this Privacy Policy, the following terms carry the meanings set out below:

• "vm987" / "we" / "us" / "our" refers to the vm987 platform, its operators, and all affiliated entities responsible for data processing activities described in this Policy.
• "Player" / "you" / "your" refers to any individual who registers an account on, visits, or otherwise interacts with the vm987 platform at https://vm987.pro.
• "Personal Data" means any information that identifies or could reasonably identify a natural person, directly or indirectly, including but not limited to full name, email address, phone number, date of birth, financial account details, and device identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, transmission, erasure, or destruction.
• "KYC" (Know Your Customer) means the identity and document verification process conducted by vm987 and/or its designated third-party verification partner prior to authorising withdrawal transactions.
• "Cookies" means small data files stored on your device by the vm987 platform for the purposes of session management, preference storage, and aggregate analytics.
• "Third-Party Service Providers" means external entities engaged by vm987 to deliver specific platform functions, including payment processors (BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, LinkAja, USDT, Bitcoin), KYC verification partners, and platform security providers.

vm987 collects Personal Data across three broad categories. The specific data elements collected within each category are detailed in the table below:

vm987 collects Personal Data through the following channels:

• Direct submission: Data you provide when completing the registration form, submitting KYC documents, initiating a deposit or withdrawal, or contacting customer support via live chat or email.
• Automated platform activity: Technical and behavioural data collected automatically by our servers as you navigate and interact with the vm987 platform, including game session logs and betting activity records.
• Cookies and similar technologies: Session cookies and preference cookies set by the vm987 platform upon your first visit. See Section 7 for full details on our cookie practices.
• Third-party verification providers: Where you consent to identity verification, our KYC partner may return confirmed identity data (name match status, document authenticity result) to vm987 to update your account verification status.
• Payment processors: Transaction confirmation data (reference number, amount, timestamp, status) returned by Indonesian local bank transfer partners and cryptocurrency network confirmations, used to reconcile your account balance.

vm987 uses the Personal Data we collect exclusively for the following purposes:

• Account management: Creating, maintaining, and securing your vm987 account, including password reset, session authentication, and two-factor security features.
• Age and identity verification: Confirming that all registered players meet the minimum age requirement of 21 years and verifying that account details match the identity documents submitted during KYC.
• Payment processing: Executing deposit and withdrawal transactions via your nominated Indonesian bank account (BCA, BRI, BNI, Mandiri, CIMB Niaga) or e-wallet (OVO, DANA, GoPay, ShopeePay, LinkAja) or cryptocurrency wallet.
• Fraud and security monitoring: Detecting and preventing unauthorised account access, duplicate account registrations, payment fraud, money laundering, and exploitation of promotional offers.
• Responsible gaming: Monitoring betting patterns to identify potential problem gambling behaviour and, where appropriate, proactively reaching out to affected players with information about responsible gaming tools.
• Customer support: Responding to your queries, processing complaints, and maintaining a record of support interactions to ensure consistent service quality.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, platform navigation, and the overall player experience.
• Legal and regulatory compliance: Fulfilling our obligations under applicable anti-money laundering, counter-terrorism financing, and international gaming regulatory frameworks.
• Promotional communications: Sending you information about relevant bonuses, promotions, and platform updates, subject to your communication preferences. You may opt out of marketing communications at any time by contacting customer support.

vm987 processes your Personal Data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to fulfil the terms of the player agreement between you and vm987, including account creation, payment processing, and game operation.
• Legitimate interests: Processing necessary for the legitimate business interests of vm987, including fraud prevention, platform security, and service improvement, provided that such interests are not overridden by your privacy rights.
• Legal obligation: Processing required for vm987 to comply with applicable legal and regulatory requirements, including KYC, anti-money laundering obligations, and responses to lawful requests from competent authorities.
• Consent: Where vm987 relies on your consent as the legal basis for processing (for example, for optional marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

vm987 does not sell, rent, or trade your Personal Data. We share data only in the following limited and controlled circumstances:

• Payment partners: Your bank account name, account number, and transaction amount are shared with the relevant Indonesian bank (BCA, BRI, BNI, Mandiri, CIMB Niaga), e-wallet provider (OVO, DANA, GoPay, ShopeePay, LinkAja), or blockchain network solely to execute your requested transaction.
• KYC verification providers: Identity document images and personal details are shared with our designated KYC partner for the sole purpose of verifying your identity and age. KYC providers are contractually prohibited from using your data for any other purpose.
• Game content providers: Aggregated, pseudonymous session data (player ID, bet amounts, game outcomes) is shared with game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft to the extent required for game operation and audit purposes.
• Legal and regulatory authorities: vm987 will disclose Personal Data to competent law enforcement, regulatory, or judicial authorities where required to do so by applicable law, court order, or lawful government request. We will notify affected players of such disclosures to the extent permitted by law.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of vm987's assets, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. Affected players will be notified in advance of any such transfer.

The vm987 platform uses cookies and similar browser-storage technologies to operate correctly and to provide you with a consistent experience across sessions. The table below explains the specific cookie types we use:

vm987 does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. You may control cookie behaviour through your browser settings; however, disabling essential cookies will prevent you from logging in or using core platform features.

vm987 retains your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the full duration of your account relationship with vm987, plus a minimum of five years following account closure, to satisfy anti-money laundering record-keeping requirements.
• KYC and identity documents: Retained for a minimum of five years from the date of submission or the date of last transaction, in compliance with applicable financial regulations.
• Transaction records: Full deposit, withdrawal, and betting records are retained for a minimum of five years and may be retained longer where required by a regulatory audit, legal hold, or ongoing investigation.
• Customer support records: Chat and email records are retained for three years from the date of the last interaction, to ensure continuity of support and to facilitate dispute resolution.
• Technical and log data: Server access logs and security event logs are retained for up to 12 months, after which they are deleted or anonymised.
• Marketing preference data: If you opted in to marketing communications, your preference record is retained until you opt out or request deletion. Upon opt-out, your marketing data is deleted within 30 days.

When Personal Data is no longer required, vm987 will securely delete or irreversibly anonymise it in accordance with industry best practices.

vm987 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• TLS/SSL encryption for all data in transit between your browser and our servers.
• AES-256 encryption for sensitive data at rest in our database systems, including financial account details and identity document references.
• Role-based access controls ensuring that only authorised vm987 personnel with a documented operational need can access Personal Data, with all access logged and auditable.
• Regular security assessments including vulnerability scanning and penetration testing conducted by independent security professionals.
• Intrusion detection systems that monitor for anomalous access patterns and trigger automated incident response protocols.
• Staff training on data protection responsibilities, social engineering awareness, and secure handling of player information.

While vm987 takes all reasonable steps to protect your data, no digital platform can guarantee absolute security. You are encouraged to use a strong, unique password for your vm987 account and to enable all available account security features. If you suspect your account has been compromised, contact our 24/7 support team immediately.

As a player on the vm987 platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact our customer support team with a verified request from the email address registered to your account:

• Right of Access: You may request a copy of all Personal Data that vm987 holds about you, along with information on how it is being used and with whom it has been shared.
• Right of Rectification: If any of the Personal Data vm987 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to Erasure: You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. Note that this right is subject to overriding legal retention obligations (see Section 8).
• Right to Restriction: You may request that vm987 restrict the processing of your Personal Data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Object: You may object to the processing of your Personal Data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to vm987 demonstrating compelling grounds that override your interests.
• Right to Data Portability: Where processing is based on consent or contractual necessity and carried out by automated means, you may request that vm987 provide your data in a structured, commonly used, machine-readable format.

vm987 will respond to verified data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 60 days, with notification provided to you within the initial 30-day window.

The vm987 platform is strictly restricted to adults aged 21 years and older. vm987 does not knowingly collect Personal Data from individuals under the age of 21. If we become aware that a registered account belongs to a person under 21, that account will be immediately suspended, all balances will be subject to review and may be forfeited, and all associated Personal Data will be deleted from our systems.

If you are a parent or guardian and believe that a minor has accessed the vm987 platform or submitted Personal Data to us, please contact our customer support team immediately so that we can take appropriate action.

The vm987 platform does not contain links to external third-party websites. All navigational links within the platform direct to pages within the vm987 domain (https://vm987.pro). In the event that any future platform update introduces a reference to an external resource, vm987 is not responsible for the privacy practices or data-handling policies of such third-party sites. We strongly recommend reviewing the privacy policy of any external site you visit independently of vm987.

vm987 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or platform functionality. When material changes are made, vm987 will notify registered players via email or an in-platform notification at least 14 days before the revised Policy takes effect.

The date of the most recent revision is displayed at the top of this page. Your continued use of the vm987 platform following the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you must cease using the platform and may request account closure by contacting our customer support team.

We encourage you to review this Privacy Policy periodically to stay informed about how vm987 is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your Personal Data by vm987, please contact our dedicated privacy support team. Our Indonesian-speaking support agents are available 24 hours a day, 7 days a week, including all Indonesian public holidays.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within the vm987 platform after logging in to your account. Average response time under 60 seconds.
• Support Hours: 24/7, all days. All times in WIB (UTC+7) unless otherwise stated.

For questions about responsible gaming, deposit limits, or self-exclusion, please also visit our Responsible Gaming page. For general platform questions, visit our FAQ page.